Refund policy
Return & Refund Policy
At Aarnaaz 360 Degree Gifting Solutions, we strive to provide high-quality products and excellent service. Please read our policy carefully before making a purchase:
Returns
Replacement are accepted only when the wrong product is delivered.
To claim a return:
- You must notify us within 48 hours of receiving the product.
- A video of the unboxing showing the product and packaging in its original state is mandatory to validate the claim.
- Send the video along with proof of purchase to aarnaaz.store@gmail.com.
Refunds
Refunds will only be processed under the following conditions:
- The product is missing or not delivered within 14 days of the purchase date.
-
Refunds are only applicable for wrong products
A refund claim must include proof of purchase and any related documentation.
Valid refund claims will be processed to your original payment method within 7 business days of approval.
How to Raise a Claim
Email us at aarnaaz.store@gmail.com with the following details:
- Order ID
- Purchase date
- Proof of issue (include unboxing video if claiming a wrong Product).
Our team will review your submission and respond within 3 business days.
Important Notes
- Claims without an unboxing video will not be entertained.
- This policy does not cover:
- Customer errors during purchase (e.g., selecting the wrong product).
-
Refunds are not applicable for general dissatisfaction.
For additional inquiries, reach out to us at aarnaaz.store@gmail.com.