Refund policy
Return, Refund and Cancellation Policy
At Aarnaaz 360 Degree Gifting Solutions, we strive to provide high-quality products and excellent service. Please read our policy carefully before making a purchase:
Returns
Replacement are accepted only when the wrong product is delivered.
To claim a return:
- You must notify us within 48 hours of receiving the product.
- A video of the unboxing showing the product and packaging in its original state is mandatory to validate the claim.
- Send the video along with proof of purchase to aarnaaz.store@gmail.com.
Refunds
Refunds will only be processed under the following conditions:
- The product is missing or not delivered within 14 days of the purchase date.
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Refunds are only applicable for wrong products
A refund claim must include proof of purchase and any related documentation.
Valid refund claims will be processed to your original payment method within 7 business days of approval.
Cancellation Policy
Please review your order carefully before placing it. Once your order is confirmed and processed, it cannot be cancelled or refunded under any circumstances.
How to Raise a Claim
Email us at aarnaaz.store@gmail.com with the following details:
- Order ID
- Purchase date
- Proof of issue (include unboxing video if claiming a wrong Product).
Our team will review your submission and respond within 3 business days.
Important Notes
- Claims without an unboxing video will not be entertained.
- This policy does not cover:
- Customer errors during purchase (e.g., selecting the wrong product).
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Refunds are not applicable for general dissatisfaction.
For additional inquiries, reach out to us at aarnaaz.store@gmail.com.